Frequently Asked Questions
Everything you need to know about bringing oversized elegance into your home.
What makes Big Ass Luxuries different from standard home decor?
We specialize in oversized, high-end statement pieces designed to command attention. Every item is crafted from premium materials to ensure that 'big' also means 'better' in terms of quality and durability.
How do you handle shipping for large-scale furniture and decor?
We offer specialized white-glove delivery for our largest items. Our logistics partners are experts in handling oversized luxury goods, ensuring your purchase arrives safely and is placed exactly where you want it.
Can I request a custom size for a specific luxury piece?
Many of our signature collections offer customization options. Please contact our concierge team with your specific dimensions, and we will work with our artisans to accommodate your request.
What is your return policy for oversized items?
We offer a 30-day satisfaction guarantee. If your luxury piece doesn't fit your space as expected, you can return it for a refund, though return shipping fees for oversized freight may apply.
Do your products come with a warranty?
Yes, all Big Ass Luxuries products come with a comprehensive 2-year manufacturer's warranty covering structural integrity and craftsmanship defects.
What payment methods do you accept for high-value orders?
We accept all major credit cards, Apple Pay, and Google Pay. For exceptionally large orders, we also offer secure bank wire transfers and flexible financing options through Affirm.